Douglasville, Georgia

Enterprise IT by day.
Ferry Enterprises the rest of the time.

I'm Matt Ferry — IT Business Relationship Manager at Sutherland, and founder of Ferry Enterprises LLC: a web design & online marketing company and an AI-native software studio. Everything below is real, live, and running on a server I operate myself.

~/ferry-enterprises · currently running
douglasvilledesign.com live · client work glider.mattferry.net private alpha mattferry.net you are here
Matt Ferry
The company

Ferry Enterprises LLC

My Georgia LLC — formerly OCS Holdings — holds two ventures: a web design & online marketing company serving local businesses, and an AI-native software studio. Both run on infrastructure I build and operate myself, with autonomous AI agents doing a real share of the work.

The mesh

Underneath Glider runs the mesh — an agent-coordination layer I built so a fleet of AI agents can share one brain: message passing, shared state, credentials, and service discovery across every machine I run, exposed to agents through an OAuth-gated MCP gateway. It's what lets one person operate two companies: the agents carry the context, the mesh carries the agents.

engine room · powers Glider + the fleet · in active development
Open source

Tools I've shipped for everyone

Things I built because I needed them, released because you might too. All MIT-licensed on GitHub.

Day job

What a Business Relationship Manager actually does

At Sutherland, I sit between IT and the rest of the business — making sure the technology the company invests in is actually shaped around what the people using it need. That means working with stakeholders to align roadmaps with real priorities, leading cross-functional teams through complex deployments, and helping senior leadership decide where emerging tech (AI, cloud, IoT) genuinely earns its keep.

Experience

Career

A decade of enterprise IT and team leadership at Sutherland Global, a company of my own on the side, and earlier work building businesses from scratch.

Ferry Enterprises LLC

Douglasville, GA
Present
Founder & Operator Current

Founded as OCS Holdings, renamed Ferry Enterprises in 2026. I run the company's two ventures — Douglasville Design (client web design & marketing) and Glider (AI-native software) — plus all the infrastructure underneath: production servers, networking, backups, security, and a fleet of autonomous AI agents that do a real share of the operating work.

Sutherland Global Services

Oct 2015 — Present · 10+ yrs
Jun 2022 — Present
IT Business Relationship Manager Current

Align IT strategy with business stakeholders across the enterprise. Lead cross-functional teams on enterprise software deployments and technology transformation, manage vendor relationships and strategic sourcing, and advise senior leadership on emerging technologies (AI, cloud, IoT). Maintain IT governance, compliance, and risk frameworks while advising on technology roadmaps and process automation.

Jul 2020 — Jun 2022
Team Manager — Health Insurance Sales

Led the technical launch and ongoing operation of a 25+ agent program. Owned VMware integration, the Thin Client → Dizzion → SRW migrations, and resolution of WDE / VDI performance issues. Primary technical escalation point and consistent KPI leader.

Nov 2018 — Jul 2020
Team Manager — ISP Tech Support

Managed 25+ agents on inbound technical support with a sales component. Supported the launches of the Disney WAH program (2019) and Cox Chat skilling (2020). Promoted 7+ agents off the phones into specialty roles under my leadership.

Sep 2016 — Nov 2018
Technical Support Manager

Coached and developed a team of 20 agents while owning scheduling, attendance, shrink, and KPI accountability. Live-call observing and behavior-based coaching to close knowledge gaps.

Oct 2015 — Sep 2016
Technical Support Agent

Handled inbound technical support contacts and maintained all client and vendor KPIs. Started coaching peers on call behaviors before being promoted into management.

Columbus Electronics Supply

Nov 2008 — Sep 2015 · 6 yrs 11 mos
Owner
Founder & Operator

Ran day-to-day operations of an electronics resale business — sourcing, repairing, listing, and shipping inventory across online and local channels. Owned inventory control and accounting end-to-end.

Earlier roles

2009 — 2013
Aug 2011 — Feb 2013
Inventory Manager — Elite Adult

Managed inventory and purchasing for a two-location retail store. Built purchasing guidelines from sales data and directed deliveries and shipments.

Jul 2009 — Aug 2011
Agent — Spherion Staffing Solutions

Inbound customer contacts for multiple credit-card rewards programs. Redeemed points, owned customer satisfaction, and held all client/vendor KPIs.

Elsewhere

Find me

The fastest way to reach me is email. Everything else lives where you'd expect.